1. Introduction & Agreement to Terms
Welcome to Wreck-A-Mended (“we,” “our,” “us,” or “Company”). These Terms of Service (“Terms”) govern your access to and use of our website, mobile services, estimate requests, repair services, and all related communications.
By accessing our website, submitting a repair request, or engaging our services, you agree to be bound by these Terms. If you do not agree to these Terms, do not use our website or services.
We reserve the right to modify these Terms at any time. Changes will be effective upon posting, and continued use of our services constitutes your acceptance of the modified Terms.
2. Services Provided
We offer a comprehensive range of automotive repair and related services, including but not limited to:
- Collision repair and assessment
- Paint repair and refinishing
- Dent repair and body work
- Frame straightening and alignment
- Mechanical repairs and diagnostics
- Windshield repair and replacement
- Towing and roadside assistance coordination
- Free vehicle estimates
- Insurance claim assistance
- Rental car coordination
All repairs are performed by certified or trained technicians using industry-standard equipment, manufacturer-approved repair methods, and quality assurance standards.
3. Estimates & Pricing
a. Estimate Accuracy
- All estimates provided online, via photos, phone, or in-person inspection are approximate only
- Final pricing is determined after complete vehicle inspection and assessment
- Actual repair costs may change due to:
- Hidden or structural damage discovered during repair
- Parts availability and supply chain delays
- Labor requirements exceeding initial assessment
- Insurance company adjustments or coverage determinations
- Additional issues identified during disassembly
b. Price Modification
- We will notify you in writing (email, phone, or text) of any significant price changes before proceeding with repairs
- Significant increase is defined as greater than 10% of the original estimate or $500, whichever is less
- We will provide a revised written estimate and obtain your written approval before continuing work
- You have the right to accept, negotiate, or decline additional work
c. Estimate Validity
- Estimates are typically valid for 30 days from the date of issue
- Estimates for online submissions expire if not acted upon within 14 days
- Parts availability and pricing may change, affecting estimate accuracy
4. Work Authorization & Repair Agreement
a. Required Authorization
By submitting any of the following, you grant Wreck-A-Mended explicit permission to:
- Perform a complete vehicle inspection and assessment
- Execute the agreed-upon repair services
- Order necessary parts from suppliers
- Operate, test-drive, or move your vehicle as required for repairs or quality assurance
- Communicate with your insurance provider regarding claims and coverage
- Take photos/videos of your vehicle for documentation purposes
Work authorization sources include:
- Online repair request form submission
- Signed work order in person
- Email or written authorization
- Phone authorization (recorded or confirmed in writing)
- Insurance company authorization on your behalf
b. No Unauthorized Work
No repairs will begin without explicit customer or insurance approval. We will contact you before starting any work not specifically authorized in writing.
c. Right to Refuse Service
We reserve the right to refuse service to any customer for any reason, including but not limited to:
- Unpaid balances from previous services
- Abusive or threatening behavior
- Illegal activity or suspected fraud
- Vehicle safety concerns or illegal modifications
5. Insurance Claims & Coverage
a. Insurance Responsibility
- We work with all major insurance providers
- You are responsible for providing accurate insurance information
- You are responsible for maintaining valid insurance coverage
- We assist with claim submission but do not guarantee insurance approval
- Final coverage determination is solely the responsibility of the insurance company
b. Deductibles & Out-of-Pocket Costs
- Any insurance deductibles must be paid by you before vehicle release
- Non-covered items or services must be paid by you
- Out-of-pocket costs are your responsibility and not covered by insurance
- We will clearly communicate all customer costs before finalizing repairs
c. Direct Repair Program (DRP)
If we are part of your insurance company’s Direct Repair Program (DRP):
- We agree to follow the insurance company’s repair standards
- Pricing may be pre-negotiated with your insurance carrier
- Additional services beyond the estimate may require insurance pre-approval
6. Payment Terms & Conditions
a. Payment Due
- Full payment is due upon completion of repairs
- Payment must be received before vehicle release (except where insurance is handling payment directly)
- A valid ID is required at pickup
b. Accepted Payment Methods
We accept the following payment methods:
- Cash
- Credit and debit cards (Visa, Mastercard, American Express, Discover)
- Insurance company direct payments
- Finance plans (subject to approval)
c. Payment Disputes
- Returned checks or declined payments incur a $35 fee plus any bank charges
- Chargebacks disputed by the merchant incur a $100 administrative fee
- Payment disputes must be reported within 30 days of the transaction
d. Collection & Lien Rights
- Failure to pay within 30 days may result in collection action
- The customer is responsible for collection costs, court fees, and attorney fees
- We reserve the right to place a mechanic’s lien on your vehicle as permitted by Texas law
- A lien may prevent vehicle registration renewal or title transfer
- Vehicles may be held until the balance is paid in full
e. Late Fees & Storage
- Late fees of $50 per week may be assessed for unpaid balances over 30 days old
- Daily storage fees begin accruing if the vehicle is not picked up within the agreed timeframe
7. Vehicle Pickup, Storage & Liability
a. Pickup Timeline
- Customers must pick up completed vehicles within 3 business days of repair completion
- We will contact you when repairs are complete
- Other pickup arrangements must be made in advance
- Failure to arrange pickup may result in storage fees
b. Storage Fees
| Timeframe | Daily Storage Fee |
|---|---|
| Days 1-3 (no charge) | Free |
| Days 4-7 | $25/day |
| Days 8-30 | $35/day |
| 30+ days | $50/day + possible lien placement |
c. Vehicle Release Requirements
- Valid photo ID is required at pickup
- Full payment or insurance clearance is required before release
- Only authorized persons listed on the work order may pick up the vehicle
- Vehicle must pass final quality inspection before release
d. Our Liability During Repair
- We exercise reasonable care in handling and storing your vehicle
- We are not responsible for:
- Damage caused by pre-existing conditions or hidden defects
- Mechanical failure unrelated to the repair performed
- Theft or vandalism while vehicle is in our facility
- Accidents or damage during test drives (covered by comprehensive insurance)
- Damage from weather, natural disasters, or acts of God
- Maximum liability is limited to the total cost of services provided
- We carry comprehensive insurance for vehicles in our care
e. Personal Belongings
- We are not responsible for personal items left in the vehicle
- We recommend removing all personal belongings before leaving your vehicle
- Items found in the vehicle after customer pickup are held for 30 days, then discarded
- Claims for lost or damaged items must be made within 7 days of discovery
8. Parts & Warranties
a. Part Selection
- We use OEM (Original Equipment Manufacturer) parts as the standard
- High-quality aftermarket parts may be used with your written consent
- Insurance companies may specify or restrict part choices
- Part selection will be clearly documented in the repair estimate
b. Warranties
Labor Warranty:
- All labor is guaranteed for 24 months or 24,000 miles (whichever comes first)
- Warranty covers defects in workmanship only, not customer negligence or misuse
- Warranty does not apply to damage from accidents, abuse, or improper maintenance
Parts Warranty:
- OEM parts are covered by the manufacturer’s warranty
- Aftermarket parts warranties vary by manufacturer and are subject to their terms
- We are not responsible for defects in third-party-supplied parts
- Warranty claims must be reported within 14 days of discovering the defect
c. Warranty Exclusions
Warranties do not cover:
- Damage from accidents after repair completion
- Damage from customer negligence or misuse
- Failure to perform required maintenance
- Damage from environmental factors (rust, corrosion, weather)
- Repairs performed by unauthorized third parties
9. Photo Uploads & Submitted Information
- When you upload photos or submit information online, you grant us permission to:
- Use images for estimate assessment and repair documentation
- Store images securely in our systems
- Share images with insurance companies for claim processing
- Retain images as part of your service record
- We do not share your photos publicly or on social media without written consent
- We do not share photos with unrelated third parties
- All photos are subject to our Privacy Policy
10. Website Use & Intellectual Property
a. Intellectual Property Rights
- All website content including logos, text, images, graphics, and videos belong to [Your Business Name]
- Content is protected by copyright and trademark laws
- You may not copy, reproduce, distribute, or transmit any content without written permission
b. Permitted Use
You may use our website for:
- Requesting estimates and repair information
- Accessing your service records (if applicable)
- Viewing our services and contact information
- Personal, non-commercial use only
c. Prohibited Use
You may not:
- Attempt to hack or interfere with website functionality
- Use bots, scrapers, or automated tools to extract data
- Engage in spam, phishing, or fraudulent activity
- Upload viruses or malicious code
- Post defamatory, obscene, or illegal content
- Impersonate others or misrepresent yourself
11. Limitation of Liability
a. No Liability For
Wreck-A-Mended is not liable for:
- Damage caused by pre-existing conditions or hidden defects in the vehicle
- Mechanical failure unrelated to the repair performed
- Delays caused by parts shortages, supply chain issues, or manufacturer delays
- Delays caused by insurance company processing or approval delays
- Delays caused by weather, natural disasters, or circumstances beyond our control
- Loss of personal belongings left in the vehicle
- Disputes with third parties (manufacturers, suppliers, insurance companies)
- Damage from customer misuse or negligence after repair completion
b. Maximum Liability
Maximum liability is limited to the total cost of services provided for the specific repair.
- You waive the right to pursue consequential, incidental, or punitive damages
- We are not liable for lost wages, lost profits, or business interruption
12. Disclaimers
Important Disclaimers:
- Repair Timelines: All estimated completion dates are approximations and may vary due to unforeseen complications, parts availability, or other factors. We are not liable for delays.
- Online Estimates: Estimates based on photos or descriptions may change significantly after in-person inspection. Final pricing is determined after assessment.
- Insurance Coverage: We do not guarantee that your insurance will cover specific repairs. Coverage determinations are made solely by your insurance company.
- Prior Repairs: Repairs may be affected by previous work done at other facilities. We are not responsible for defects in prior repairs.
- Vehicle Condition: We assume vehicles are reported in their actual condition. We are not liable for undisclosed damage or mechanical issues.
- No Warranty: Except as expressly stated, all services are provided “AS-IS” without warranty of any kind.
13. Dispute Resolution
a. Informal Resolution
If you have a dispute with our services:
- Contact us in writing with specific details within 30 days
- We will investigate and respond within 7 business days
- We will attempt to resolve the dispute mutually
b. Arbitration Agreement
By using our services, you agree that:
- Any disputes will be resolved through binding arbitration, not court proceedings
- Arbitration will be conducted in accordance with Texas law
- Each party will bear its own costs unless arbitration rules provide otherwise
- Either party may seek equitable relief (injunction) in court to prevent irreparable harm
c. Class Action Waiver
You agree not to participate in any class action lawsuit against Wreck-A-Mended.
14. Changes to Terms & Services
- We may update these Terms at any time without notice
- Revised Terms will be posted on this page with an updated “Last Updated” date
- Continued use of our website or services constitutes acceptance of the updated Terms
- Material changes will be announced via email or prominent website notice when possible
15. Severability & Entire Agreement
- If any provision of these Terms is found invalid or unenforceable, that provision will be removed, and the remaining Terms remain in effect
- These Terms, along with our Privacy Policy, constitute the entire agreement between you and Wreck-A-Mended
- No oral agreements or representations override these Terms
16. Governing Law
- These Terms are governed by and construed in accordance with the laws of the State of Texas
- You consent to the jurisdiction of Texas courts for any legal proceedings
- Venue for any disputes will be in the county where our business is located
17. Contact Us
If you have questions or concerns about these Terms of Service, please contact us:
Wreck-A-Mended
9318 Meadow Vista Blvd, Houston, TX 77064
Email: [email protected]
Phone: 346-260-5160
Hours: MON-FRI 9AM-6PM
Response Time: We will respond to all inquiries within 2 business days